Privacy Policy

1. Introduction

Welcome to Zero Logs Analyzer ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using Zero Logs Analyzer, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

• Email address (required for account creation)
• Display name (optional)
• Password (stored securely using bcrypt hashing)
• Country and energy rate settings (optional, for cost calculations)

2.2 Motorcycle Diagnostic Data

• MBB (Main Bike Board) log files
• BMS (Battery Management System) log files
• Vehicle Identification Numbers (VINs)
• Riding and charging session data
• Battery health metrics and temperature data
• Error codes and diagnostic information

2.3 Usage Data

• IP address and browser information
• Pages visited and features used
• Time and date of access

3. How We Use Your Information

• Service Provision: To parse, analyze, and visualize your motorcycle diagnostic logs
• AI Analysis: To provide AI-powered insights using third-party LLM services (see Section 6)
• Account Management: To maintain your account and provide customer support
• Service Improvement: To improve our parsing algorithms and user experience
• Communication: To send service-related notifications (with your consent for marketing)

4. Data Storage and Security

Your data is stored securely using industry-standard practices:

• Encrypted database connections (TLS/SSL)
• Secure object storage for raw log files
• Regular security audits and updates
• Access controls and authentication

5. Data Retention

We retain your data for as long as your account is active. You may request deletion of your account and associated data at any time through your profile settings or by contacting us.

Upon account deletion, your personal data and uploaded log files will be permanently removed within 30 days, except where retention is required by law.

6. Third-Party Services

We use the following third-party services:

• Google Analytics: We use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects anonymized data about your visits, including pages viewed, time spent on site, and how you arrived at our website. This data helps us improve our service. You can opt out of analytics tracking through our cookie preferences or by using Google's opt-out browser add-on. See Google's Privacy Policy for more information.
• DeepSeek AI: For AI-powered log analysis. Anonymized diagnostic data may be sent to DeepSeek's API for analysis. See our Data Processing Agreement for details.
• Gravatar: For profile avatars based on email hash

7. Your Rights (GDPR)

If you are in the European Economic Area (EEA), you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Request your data in a machine-readable format
• Objection: Object to processing of your data
• Restriction: Request restriction of processing

8. Children's Privacy

Our service is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date."

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: privacy@zerologs.bike